At GOTAHOMES, we are committed to protecting your privacy and ensuring the confidentiality of the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your data when you use our services or visit our website.

1. Data Controller

The data controller responsible for the processing of your personal data is: GOTAHOMES
Address: Viale Ippocrate, 150, 00161 Roma RM, Italy
Email: contact@gotahomes.com
Phone: +39 350 057 9532

2. Information We Collect

We collect the following types of personal data when you use our website or services:

• Personal Identification Information: Name, email address, phone number, and other contact details.
• Booking and Transaction Information: Information related to your reservations, payment details, and transaction history.
• Usage Data: Information collected through cookies and similar technologies, including IP address, browser type, pages visited, and time spent on our website.
• Communication Data: Any messages, emails, or communications exchanged with our team.

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:

• Service Provision: To manage your bookings, process payments, and provide customer support.
• Communication: To contact you regarding your reservations, send updates, and respond to inquiries.
• Marketing: To provide you with promotional offers, news, and information about our services, only with your consent.
• Site Improvement: To analyze and improve the performance of our website and services.
• Legal Compliance: To comply with legal obligations, including tax, fraud prevention, and regulatory requirements.

4. Legal Basis for Processing

We rely on the following legal bases to process your data:

• Contractual Obligations: To fulfill the contract we have with you, such as processing your bookings and payments.
• Consent: For marketing communications, we process your data based on your explicit consent.
• Legitimate Interest: For site improvement and fraud prevention, we process data to ensure the security and functionality of our services.
• Legal Obligation: To comply with laws and regulations, such as tax and anti-fraud laws.

5. Sharing of Data

We may share your personal data with the following third parties:

• Payment Processors: To facilitate transactions, we work with trusted payment partners like Western Union, MoneyGram, and Ria Transfer.
• Service Providers: We may share data with third-party providers who assist with hosting, maintenance, customer support, and other operational services.
• Legal Authorities: When required by law or necessary to protect our rights, we may disclose information to regulatory authorities or law enforcement.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Your data will be deleted or anonymized when it is no longer required.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to correct any inaccurate or incomplete information.
• Right to Erasure: You can request the deletion of your personal data in certain circumstances.
• Right to Restriction: You have the right to request limited processing of your data.
• Right to Data Portability: You can request the transfer of your data to another service provider.
• Right to Object: You have the right to object to the processing of your data for marketing purposes.

To exercise these rights, please contact us at contact@gotahomes.com.

8. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and provide personalized services. By using our website, you consent to the use of cookies in accordance with our https://gotahomes.com/cookie-policy/. You can manage or disable cookies in your browser settings.

9. Security Measures

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. These include encrypted communications, secure servers, and regular security audits.

10. Changes to this Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, we will notify you via email.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal data, please contact us at: GOTAHOMES
Address: Viale Ippocrate, 150, 00161 Roma RM, Italy
Email: contact@gotahomes.com
Phone: +39 350 057 9532